Cheema Medical Complex Pvt. Ltd. (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website (https://cheemamedicalcomplex.com/), services, or interact with us.
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information Provided by You
Name, date of birth, gender
Contact details: email address, phone number, postal address
Medical details: health condition(s), medical history relevant to the care or diagnostics you are seeking
Appointment details, preferred doctor/department
Any other information you provide to us when you contact us, register with us, or fill forms on our website
b. Automatically Collected Information
IP address, browser type, device information, operating system
Usage data: pages visited, links clicked, duration of visit, referrer information
Cookies and similar tracking technologies
c. Sensitive Information
As a medical facility, we may collect sensitive health and medical information (health conditions, diagnoses, treatment details). This is collected only when you choose to share it (for treatment, diagnostics, or consultation) and is handled with heightened care and confidentiality.
2. How We Use Information
Your information may be used for:
Providing healthcare services, diagnostics, treatment, consultations
Scheduling appointments, managing records
Communication: responding to inquiries, feedback, reminders, notifications
Billing, payments, insurance claims (if applicable)
Improving our services, website functionality, and user experience
Compliance with legal, regulatory or contractual obligations
Marketing and promotional purposes (only with your consent)
3. How We Use Information
We process personal data under the following legal bases:
Your consent, where required
Necessary for performance of contract or provision of services you request
Legal obligations
Legitimate interests (with respect to non-sensitive processing, minimal risk, and always balancing your rights)
4. Disclosure of Your Information
We may share your data with:
Our doctors, nurses, diagnostic staff, and other medical personnel for treatment purposes
Third-party service providers (e.g., laboratories, imaging centers, billing/insurance processors) who assist us in delivering care or maintaining our operations — they are bound by confidentiality obligations
Legal or regulatory authorities if required by law or in response to legal process
Other parties with your explicit consent
5. Data Retention
We retain your personal information only as long as required:
To fulfill the purposes we collected it for
To comply with legal obligations (medical record-keeping, audit)
For a period necessary to establish, exercise or defend legal claims
After such time, we will securely delete or anonymize your data so that it no longer identifies you.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on our website (e.g., remember your preferences, analytics).
You can control or disable cookies through your browser settings. Disabling some cookies may affect website functionality.
7. Security Measures
We take appropriate technical and organizational measures to protect your personal and sensitive health data from unauthorized access, disclosure, alteration or destruction. These include:
Encryption of data in transit and/or at rest where applicable
Access controls and authentication protocols
Staff training and confidentiality agreements
Secure servers and regular security audits
8. Your Rights
Depending on applicable laws, you may have the following rights:
Access your personal data free of charge
Request correction of inaccurate or incomplete data
Request deletion of your personal data under certain conditions
Withdraw consent (where we rely on consent)
Object to or restrict processing in certain cases
Data portability (for data you have provided in a structured, commonly used format)
To exercise any of these rights, please contact us using the contact details below.
9. Children & Minors
If you are below the age of 18, please ensure that you have parental or guardian consent before using our services or providing us with personal data. We do not knowingly collect or maintain information from children without consent.
10. Third-Party Links & Services
We take appropriate technical and organizational measures to protect your personal and sensitive health data from unauthorized access, disclosure, alteration or destruction. These include:
Encryption of data in transit and/or at rest where applicable
Access controls and authentication protocols
Staff training and confidentiality agreements
Secure servers and regular security audits